CUSTOMER SERVICE
Delivery Information
Lead time
The lead-time depends on order. Once your order has been placed we will contact you by email to confirm your expected lead-time.
Delivery
We will contact you to arrange a suitable delivery day by telephone or by email at least 3-5 days before your intended delivery.
Assembly
We will assemble all dining tables and sofas if you have selected our delivery service. Any other item may be assembled on a chargeable basis.
Delivery Times
Delivery takes place from Monday – Saturday from 8 am – 3 pm.
Delivery charges
Delivery Rates by County:
Dublin €50
Wicklow €80
Kildare €80
Meath €80
To other counties €150. We deliver in the Republic of Ireland. Contact us for more information.
Warranty and Guarantee's
All of our furniture is sold with a 12 months guarantee (for manufacturing defects only) and in some cases we are able to offer more extensive guarantee depending on the items of furniture that you buy from us. The guarantee will commence at the date of signed delivery.
If a furniture item develops a manufacturing related fault during its guarantee period, please email photographs of the damaged item with your order details to sales@ffurniture.ie or phone 087 160 6666 for further instructions.
Returns
Returning a product
If you have changed your mind about an online purchase, you have 14 days from the day you received your product(s) to inform us of your decision to return your purchase. You can contact us by calling our team on 087 160 6666 or by emailing us at sales@ffurniture.ie
Return terms & conditions
To receive a full refund for your online order, the item must be in a resaleable, “as new” condition and be in the original, undamaged packaging.
It is your responsibility to return the item to one of the appropriate return locations.
The onus is on the customer to ensure they are happy with the product before disposing of packaging, the customer is liable for any diminished value of the goods due to improper handling and care when submitting a return request.
Accessory & furniture items will be returned at the customer’s own expense should the product be unsuitable.
We will not reimburse any costs accrued using alternative return methods other than the options provided to you.
Refunds will be processed to the original payment method used at the time of purchase usually within 10 days.
Online returns exclusions
We are unable to offer a return on the following products:
Made to Order item(s) or Display models.
If an item is unsuitable for return due to health or hygiene reasons and was unsealed by the customer after delivery it may not be returned unless faulty.
Returns of Damaged or Defective Item(s)
In the unlikely event that you receive an order that is damaged or defective, please contact us immediately. You can call our team at 087 160 6666 or contact us by email at sales@ffurniture.ie. Please include your name, order number, phone number and photos of the damaged item. We will arrange to have the item repaired on-site if possible or collect the damaged item for inspection by the supplier. A refund will be made to the payment method used during your original transaction if you do not wish to receive a replacement.
Privacy and Cookie Policy
Privacy Info
During the online buying process we must collect the relevant personal information that will allow for your sale to be processed and delivered (name, address, payment details, delivery address and email address). This information will be held and treated as totally confidential on our secure servers. Unfortunately the nature of the Internet is such that we cannot guarantee or warrant the security of any information you transmit to us via the Internet. No data transmission over the Internet can be guaranteed to be 100% secure. However, we will take all reasonable steps (including appropriate technical and organizational measures) to protect your personal data. We take our your online privacy very seriously and for this reason we will absolutely never provide your details to a third party for marketing purposes.
In order to fulfill some of our orders we may have to pass on certain elements of your personal data (e.g. delivery address) to third-party organisations. These carefully selected and trusted suppliers are under strict and legal obligations to keep your personal information private.